Shipping policy

At ZUOFUN, we are committed to delivering your order with care, efficiency, and transparency. Please review our shipping policy below for information on processing times, delivery estimates, and shipping terms.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or periods of high order volume, processing times may be slightly extended. If there is a significant delay in processing your order, we will contact you by email.

Shipping Destinations

We currently ship to selected international destinations. Shipping availability may vary depending on local regulations, carrier coverage, and customs restrictions.

If we are unable to ship to your location, you will be notified at checkout or contacted after your order is placed.

Estimated Delivery Time

Estimated delivery times are provided as a general guide only:

Domestic shipping: 3–7 business days

International shipping: 7–15 business days

Please note that actual delivery times may vary depending on destination, customs clearance, carrier operations, weather conditions, and other unforeseen delays.

Shipping Fees

Shipping fees are calculated at checkout based on the destination, shipping method, and order weight or value.

From time to time, we may offer free shipping promotions. Any such offers will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, where available. Please allow some time for the tracking status to update after dispatch.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other related fees may apply depending on your country or region. These charges are the responsibility of the customer unless otherwise stated.

ZUOFUN is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us at marketing@zuofun.com within 7 days of delivery or the expected delivery date.

We will work with the shipping carrier to investigate the issue; however, resolution times may vary depending on the carrier and destination.

Returned Packages

If a package is returned to us due to failed delivery, refusal, or incorrect address information, the customer may be responsible for any reshipping fees.